December 2004, Volume 6, Issue 4

Special Issue: Industrial Information Systems Frontiers: Advances and Progress in the Pacific Rim
Guest Editors: Choon Seong Leem, Matthew K.O. Lee and Sungwan Hong

Table of Contents


Guest Editorial
pp. 295-295
Industrial Information Systems Frontiers: Advances and Progresses in the Pacific Rim
Choon Seong Leem, Matthew K. O. Lee, Sungwan Hong

Location Based and Customized Voice Information Service for Mobile Community
pp. 297-311 Soe-Tsyr Yuan, Kai-Hsiang Peng

An Improvement of Response Speed for Electronic Commerce Systems
pp. 313-323 Il Seok Ko, Choon Seong Leem

An Integrated Framework for Service Quality, Customer Value, Satisfaction: Evidence from China's Telecommunication Industry
pp. 325-340 Yonggui Wang, Hing-Po Lo, Yongheng Yang

Ensuring IT Consulting SERVQUAL and User Satisfaction: A Modified Measurement Tool
pp. 341-351 Sungchul Yoon, Hyunsuk Suh

Service Quality and Perceived Value's Impact on Satisfaction, Intention and Usage of Short Message Service (SMS)
pp. 353-368 Tung Lai Lai

A Process-Centered IT ROI Analysis with a Case Study
pp. 369-383 Choon Seong Leem, Chui Young Yoon, Seung Kyu Park

Internet Retailing Adoption by Small-to-Medium Sized Enterprises (SMEs): A Multiple-Case Study
pp. 385-397 Matthew K.O. Lee, Christy M.K. Cheung